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Refund and Return Policy
All sales are final. Due to the limited nature of these prints and artworks, returns, exchanges, and cancellations are not accepted.
If your order arrives damaged, please contact me within 48 hours of delivery with photos of the damage, and I will work with you to find a solution.
Provide clear photos of the damaged print or artwork and packaging.
Once I review your request, I will offer one of the following solutions:
Replacement Print (if stock allows) – A new print will be shipped to you at no additional cost.
Partial Refund – If a replacement is not available, I may offer a partial refund depending on the extent of the damage.
Full Refund – If the damage is significant and no replacement is available, I will issue a full refund.
I may request that you return the damaged print or artwork before issuing a replacement or refund.
I am not responsible for lost or stolen packages once marked as "delivered." If a package is lost in transit, please contact the shipping carrier to file a claim.
For any questions, feel free to reach out at: info@denissarazhin.com
Terms of Service
1. General
By accessing and using this website, you agree to comply with these Terms of Service. These terms apply to all visitors, customers, and users of this site.
2. Product Information
All prints are limited edition.
All artworks are original.
Each print is hand-signed and numbered and comes with a Certificate of Authenticity.
Colors may vary slightly from screen to print due to different monitor settings.
3. Ordering & Payments
All prices are listed in USD.
Payments must be made in full before orders are processed.
I accept major credit/debit cards.
4. Shipping & Delivery - USA
Orders are processed within 3-5 business days and shipped via FedEx or another reliable carrier.
Delivery time varies but is typically 3-7 business days after shipping (USA).
4.2 International Orders (when available):
Customs, Duties & Import Taxes
International buyers are responsible for any customs duties, VAT, or import taxes imposed by their country.
I do not collect or cover these fees—these are determined by your local customs office.
Your order will be marked as "merchandise" with the full purchase value on the customs form.
Shipping Carriers & Estimated Delivery
Orders are processed within 3-5 business days. International orders are shipped via USPS, UPS, FedEx, or DHL for reliable tracking.
Delivery time varies by country and customs processing but typically takes 7-21 business days.
Lost, Stolen, or Delayed Packages
Once an order is marked "delivered", I am not responsible for lost or stolen packages.
If a package is lost in transit, please contact the shipping carrier to file a claim.
5. Returns & Cancellations
All sales are final. No returns, exchanges, or cancellations are accepted.
If an order arrives damaged, contact me within 48 hours with photos, and I will assist you.
I am not responsible for lost or stolen packages once marked as "delivered."
6. Intellectual Property
All artwork, images, and content on this website are copyrighted and may not be copied, reproduced, or used without my written permission.
Purchasing a print or artwork does not grant the right to reproduce, distribute, or modify the artwork.
7. Limitation of Liability
I am not responsible for:
Delays caused by the shipping carrier.
Customs fees or additional charges.
Technical issues with the website that may affect your shopping experience.
8. Changes to These Terms
I reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page.
9. Contact Information
For any questions regarding these Terms, please contact me at info@denissarazhin.com
Privacy Policy
1. Information Collected
When you visit my website, place an order, or subscribe to the email list, I may collect the following information:
Personal Information: Name, email address, shipping/billing address, and payment details.
Browsing Information: IP address, browser type, and device information collected through cookies.
2. How Your Information Is Used
I use your information to:
Process and fulfill your orders.
Send order confirmations and shipping updates.
Provide customer support.
Send promotional emails if you subscribe (you can unsubscribe anytime).
Improve website performance and user experience.
3. Data Protection
Your personal information is securely stored and never shared with third parties, except for payment processing and shipping services necessary to complete your order.
Payments are processed through secure third-party gateways (e.g., PayPal, Stripe) and are not stored on my website.
4. Cookies & Tracking Technologies
My website uses cookies to improve your browsing experience.
You can disable cookies in your browser settings, but some features may not function properly.
5. Third-Party Services
I may use third-party tools (e.g., Google Analytics, email marketing services) to analyze website traffic and improve services. These providers have their own privacy policies.
6. Your Rights
You can request to access, update, or delete your personal data at any time.
You can opt out of marketing emails by clicking the "Unsubscribe" link in any email.
7. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Information
For any privacy-related questions, please contact me at info@denissarazhin.com